We have provided this frequently asked
questions (FAQ) page to help answer the common rental
and general information questions. If you have a question
that is not already answered here, please e-mail it
or call us Toll-Free at 1-888-441-7575.
Yes, as long
as the rental is to be delivered to one of our
1500+ North American locations (we do not currently
provide rentals in the United Kingdom).
If you are a UK resident and
wish to make a rental or sales enquiry, please
contact the Scootaround office at free phone 0-800-520-0450.
Scootaround operators can be reached from 7:00am
to 7:00pm Central Standard Time (that's 6 hours
kind of Mobility Equipment do you rent?
rental locations provide electric mobility scooters.
These vehicles (also known as an ECV or electric
convenience vehicles), are battery-powered, three
or four-wheeled vehicles designed to assist individuals
who have difficulty walking.
Many of our locations also offer
4-wheeled scooters along with manual wheelchairs
and several types of powerchairs. Click
Here for more information about the different
vehicles we provide.
do I rent mobility equipment?
It's easy! Call
us Toll-Free (1-888-441-7575) or submit your information
using our online rental
We will quote you a rental price
according to the destination, rental duration
and pick-up/drop-off points. Due to the international
nature of our business all quotes are in US dollars.
Visit our Rental
Process web page for an breakdown of the 5
fast can I book mobility equipment?
To ensure equipment
availability, we recommend at least 48 hours in
advance for land-based rentals. For cruise-based
rentals, we recommend at least 5 business days.
you rent anything else besides scooters?
Manual Wheelchairs, Electric Wheelchairs, Walkers
and Rollators are available at many of our locations.
Call Toll-Free 1-888-441-7575 without obligation
and tell us what you need.
do I call if my equipment breaks down?
operators can be reached seven days a week. Outside
of regular business hours our technical staff
is on-call by pager.
Contact us Toll-Free at 1-888-441-7575
and describe the problem. An operator will page
a Customer Service Representative to return your
call as soon as possible.
am heavier than the average person. Will the equipment
be suitable for my needs?
YES! Many of
our locations stock equipment suitable for the
needs of customers with additional weight requirements
where regular equipment would not be suitable.
Call Toll-Free at 1-888-441-7575 without obligation
for further details.
are your rental rates?
are dependent on destination, rental duration
and pick-up/drop-off points. Our guarantee ensures
that you receive the most economical rental package
available to meet your needs. The price we quote
is all-inclusive. (deposit, taxes, delivery, pick-up)
Call Toll-Free at 1-888-441-7575
without obligation to receive a quote on your
do I pay for the equipment rental?
accepts payment by most major credit cards, such
as Visa, American Express, Mastercard and Discovery.
Due to the international nature
of our business all prices are quoted in US dollars.
do I pick up and drop off the equipment?
will deliver the equipment to your hotel or cruiseship
cabin. For hotel rentals, simply leave the equipment
at the hotel bell desk. For cruise ship rentals,
leave the equipment in your cabin when you disembark
Call Toll-Free at 1-888-441-7575
without obligation to find out the delivery arrangements
best suited to your convenience.
do I recharge the equipment's batteries?
requires charging each day. Just plug the power
cord into a standard outlet at the end of your
day and allow it to charge overnight.
Some equipment will have a built
in charger, others will come with a separate off-board
I take my equipment on a cruise?
YES. Many of
our customers enjoy convenient mobility assistance
while on a cruise ship. Your equipment will be
delivered directly to your cabin. Just leave it
in your cabin when you disembark the ship.
the equipment fit into the trunk of a car?
scooters can be loaded into the trunk of a medium-to-full-sized
car (with the heaviest piece weighing somewhere
between 35 and 60lbs).
Standard/Heavy Duty scooters
and powerchairs cannot be disassembled and are
more suitable to be transported in a mini-van
many locations do you have?
provides service in well over 1500 locations with
new cities being added regularly. Visit our locations
page to view a listing of the cities on your destination
If you cannot find your desired
location on the list, call us Toll-Free at 1-888-441-7575.
We will likely be able to make the arrangements
a Travel Agent. Can I book your service for my
you have any other general troubleshooting tips?
Here to visit our Troubleshooting
page and view a list of basic troubleshooting
tips that will help you get up and running with
most types of scooters.
If you have a question that was not answered in
our FAQ above, please call us at 1-888-441-7575.
A friendly Scootaround operator will be happy
to answer your questions or to provide a free
quote for your scooter, wheechair, powerchair
or mobility rental needs!
Click Here to learn
more about mobility rental vehicles!