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Frequently Asked Questions
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More Information...
The Rental Process
Rental Vehicle Types
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Frequently Asked Questions

We have provided this frequently asked questions (FAQ) page to help answer the common rental and general information questions. If you have a question that is not already answered here, please e-mail it to: info@scootaround.com or call us Toll-Free at 1-888-441-7575.

  1. Can I rent a scooter from the UK?

  2. What kind of mobility equipment do you rent?

  3. How do I rent mobility equipment?

  4. How fast can I book mobility equipment?

  5. Do you rent anything else besides scooters?

  6. Who do I call if my equipment breaks down?

  7. I am heavier than the average person. Will the equipment be suitable for my needs?

  8. What are your rental rates?

  9. How do I pay for the equipment rental?

  10. Where do I pick up and drop off the equipment?

  11. When do I recharge the equipment's batteries?

  12. Can I take my mobility equipment on a cruise?

  13. Will my mobility equipment fit into the trunk of a car?

  14. How many locations do you have?

  15. I'm a Travel Agent. Can I book your service for my clients?

  16. Do you have any other general troubleshooting tips?

 
Can I rent a scooter from the UK?

Yes, as long as the rental is to be delivered to one of our 1500+ North American locations (we do not currently provide rentals in the United Kingdom).

If you are a UK resident and wish to make a rental or sales enquiry, please contact the Scootaround office at free phone 0-800-520-0450. Scootaround operators can be reached from 7:00am to 7:00pm Central Standard Time (that's 6 hours behind GMT).


What kind of Mobility Equipment do you rent?

Scootaround rental locations provide electric mobility scooters. These vehicles (also known as an ECV or electric convenience vehicles), are battery-powered, three or four-wheeled vehicles designed to assist individuals who have difficulty walking.

Many of our locations also offer 4-wheeled scooters along with manual wheelchairs and several types of powerchairs. Click Here for more information about the different vehicles we provide.


How do I rent mobility equipment?

It's easy! Call us Toll-Free (1-888-441-7575) or submit your information using our online rental form.

We will quote you a rental price according to the destination, rental duration and pick-up/drop-off points. Due to the international nature of our business all quotes are in US dollars.

Visit our Rental Process web page for an breakdown of the 5 easy steps.


How fast can I book mobility equipment?

To ensure equipment availability, we recommend at least 48 hours in advance for land-based rentals. For cruise-based rentals, we recommend at least 5 business days.


Do you rent anything else besides scooters?

YES! Powerchairs, Manual Wheelchairs, Electric Wheelchairs, Walkers and Rollators are available at many of our locations. Call Toll-Free 1-888-441-7575 without obligation and tell us what you need.


Who do I call if my equipment breaks down?

Scootaround operators can be reached seven days a week. Outside of regular business hours our technical staff is on-call by pager.

Contact us Toll-Free at 1-888-441-7575 and describe the problem. An operator will page a Customer Service Representative to return your call as soon as possible.


I am heavier than the average person. Will the equipment be suitable for my needs?

YES! Many of our locations stock equipment suitable for the needs of customers with additional weight requirements where regular equipment would not be suitable. Call Toll-Free at 1-888-441-7575 without obligation for further details.


What are your rental rates?

Rental rates are dependent on destination, rental duration and pick-up/drop-off points. Our guarantee ensures that you receive the most economical rental package available to meet your needs. The price we quote is all-inclusive. (deposit, taxes, delivery, pick-up)

Call Toll-Free at 1-888-441-7575 without obligation to receive a quote on your destination.


How do I pay for the equipment rental?

Scootaround accepts payment by most major credit cards, such as Visa, American Express, Mastercard and Discovery.

Due to the international nature of our business all prices are quoted in US dollars.


Where do I pick up and drop off the equipment?

Scootaround will deliver the equipment to your hotel or cruiseship cabin. For hotel rentals, simply leave the equipment at the hotel bell desk. For cruise ship rentals, leave the equipment in your cabin when you disembark the ship.

Call Toll-Free at 1-888-441-7575 without obligation to find out the delivery arrangements best suited to your convenience.


When do I recharge the equipment's batteries?

The battery requires charging each day. Just plug the power cord into a standard outlet at the end of your day and allow it to charge overnight.

Some equipment will have a built in charger, others will come with a separate off-board charger.


Can I take my equipment on a cruise?

YES. Many of our customers enjoy convenient mobility assistance while on a cruise ship. Your equipment will be delivered directly to your cabin. Just leave it in your cabin when you disembark the ship.


Will the equipment fit into the trunk of a car?

Transportable scooters can be loaded into the trunk of a medium-to-full-sized car (with the heaviest piece weighing somewhere between 35 and 60lbs).

Standard/Heavy Duty scooters and powerchairs cannot be disassembled and are more suitable to be transported in a mini-van or SUV.


How many locations do you have?

Scootaround provides service in well over 1500 locations with new cities being added regularly. Visit our locations page to view a listing of the cities on your destination plans.

If you cannot find your desired location on the list, call us Toll-Free at 1-888-441-7575. We will likely be able to make the arrangements for you!


I'm a Travel Agent. Can I book your service for my clients?

YES! We welcome Travel Agent Requests. Click Here to visit our Travel Agents page where you can read about about the benefits of helping your customers with mobility issues.


Do you have any other general troubleshooting tips?

YES! Click Here to visit our Troubleshooting page and view a list of basic troubleshooting tips that will help you get up and running with most types of scooters.


More Questions?
If you have a question that was not answered in our FAQ above, please call us at 1-888-441-7575. A friendly Scootaround operator will be happy to answer your questions or to provide a free quote for your scooter, wheechair, powerchair or mobility rental needs!

 

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